Policies

We are so glad you booked a service with us. We can’t wait to see you! Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. Our retail area of Aveda products is also available for browsing and shopping.

COVID-19 Preparedness Plan

Please see our COVID-19 Preparedness Plan here.

Refund policy:

Because of our thorough consultation process, there are no refunds of services or retail products for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure it is available.

No Show/Late/Cancellations:

If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest. Not showing up for a scheduled appointment may result in a $50 no-show fee.

If you have a history of no-shows or if you are making a group appointment, your reservation will require pre-payment.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Guest safety:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the salon area unless they are receiving a service.

Cell phones and electronic devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide.

Miscellaneous and payments:

m. elizabeth is not responsible for lost or stolen items or items left behind. Visa, MasterCard, Discover, American Express, and cash are all accepted methods of payment. The prices and availability of m. elizabeth services shown on this website are subject to change without notice.

Privacy Policy:

Information collected from this site is only used if we need to contact you for further information regarding your online inquiries or bookings. We greatly appreciate your cooperation in providing us with your contact information.